Watts Sustainability Ltd Privacy Policy

At Watts Sustainability Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

By using our services, registering for courses, or interacting with us, you agree to the collection and use of your personal data as described in this policy.

1. Data Controller

The data controller for the purposes of GDPR is: Watts Sustainability Ltd

Address: Unit 607, Workplace Lock Studios
Email: info@wattsustainability.com
Phone: 07551 252577

2. What Data We Collect

We collect personal data that is necessary to provide our training services. The types of personal data we may collect include:

  • Identity Data: Full name
  • Contact Data: Email address, phone number, address.
  • Course Data: Course registration details, attendance, progress, assessments, and results.
  • Feedback and Evaluation Data: Course feedback, satisfaction surveys, and any additional
    comments.
  • Special Categories of Data (only if applicable): Health information (e.g., disability-related data for special accommodations during training).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide our training services: This includes enrolling you in courses, scheduling courses
    online & in person, providing course materials, assessing progress, and issuing certificates.
  • To communicate with you: We may contact you regarding course updates, changes,
    promotions, and administrative matters.
  • To improve our services: We may analyze your feedback and evaluation data to enhance the quality of our courses.
  • For legal obligations: We may need to process and store certain data for compliance with tax, accounting, or legal requirements.

4. Lawful Basis for Processing Your Data

Under the GDPR, we rely on the following lawful bases for processing your personal data:

  • Contractual Necessity: We process your data to perform our contract with you (e.g., enrolling you in courses and processing payments).
  • Consent: We may use your data for marketing or promotional purposes if you have provided consent (e.g., for receiving newsletters or course offers).
  • Legal Obligation: We may process your data when required by law (e.g., keeping financial records for tax purposes).
  • Legitimate Interests: We may process your data to improve our services and ensure the proper functioning of our courses, provided that your rights are not overridden.

5. Who We Share Your Data With

We do not sell or trade your personal data. However, we may share your data with third parties in the following circumstances:

  • Service Providers: We use third-party services such as payment processors, customer relationship management (CRM) software, communication platforms (Microsoft Teams, Zoom) and course management platforms. These service providers are GDPR compliant by ensuring the consensual collection and transparent processing of your data.
  • Government Authorities: We may disclose your data to comply with legal obligations, such as providing information to tax authorities or other regulatory bodies.
  • Partners and Affiliates: If applicable, we may share certain data with partner organisations such as the Institute of Environmental Management and Assessment (IEMA), for training course management, exam bookings and certification issuance.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of meeting any legal, accounting, or reporting requirements.

  • Course Data and Certifications: Once you complete a training course, we may store your data securely in our system to; track your progress across different training courses and to improve future training based on your performance and preferences
  • Payment Data: Retained for 7 years for financial record-keeping and legal compliance.
  • Feedback Data: We store your feedback and survey responses to improve our courses and for analysis. We review the data annually and delete it if it’s no longer needed
  • Marketing Data: We retain your marketing data until you withdraw your consent or request removal from our mailing list

7. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
  • Right to Restrict Processing: You can request the restriction of processing of your data in certain circumstances.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.

If you wish to exercise any of these rights, please contact us using the details provided in Section 1.

8. How We Protect Your Data

We take the security of your personal data seriously and implement a variety of security measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Sensitive data, such as payment information, is encrypted during transmission and storage.
  • Access Control: Only authorized personnel can access personal data.
  • Regular Audits: We conduct regular audits and reviews to ensure compliance with our privacy policies.

9. International Data Transfers

For our international clients, your personal data may be transferred to and stored in countries outside the UK. If this happens, we ensure that appropriate safeguards are in place to protect your data. This may include the use of Standard Contractual Clauses (SCCs) or other legally recognized mechanisms to ensure that your data is treated with the same level of protection as required by UK data protection laws.

10. Changes to This Privacy Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

If you have questions or comments about this notice, you may email us at
info@wattssustainability.com or contact us by post at:

Watts Sustainability Ltd
607 Workspace Lock Studios
7 Corsican Square
London E3 3YD
England

If you are a resident in the United Kingdom, we are the ‘data controller’ of your personal information.

We have appointed Peter Watts to be our representative in the UK. You can contact them directly regarding our processing of your information, by email at peter@wattssustainability.com, or by post to the above address.

February 2025